Order

Your order will be processed in 1 - 2 business days after payment has been processed. This time frame may vary around federal holidays and weekends.

Unfortunately, your order cannot be changed after it has been placed. For this reason, please be sure to review your order prior to submission. 

After you receive the order you may send an email to customers@allycevirginhaircollection for an exchange so long as the product is still in the original packaging and has not been opened or damaged in any way. 

We accept all major credit cards including, Visa, MasterCard, American Express, and Discover. We also accept PayPal, Apple Pay, GooglePay, and Shopify Payments. You also have the option to pay in installments with Sezzle. 

Shipping

After processing, your package will be shipped within 1-2 business days using USPS priority mail. 

Most textures are stored locally to prevent any delays in shipping.

However, products that are low in stock or custom orders may require an additional 3-4 days due to inspections by Customs in the transit from India or Cambodia to the US. Unfortunately, this process is 100% out of the control of the manufacturers or Allyce Virgin Hair Collection, L.L.C.

You will receive regular notifications to update you on the status of your package. 

In the event of an exchange, ONLY, shipping instructions will be sent to you via email. Any shipping fees will be the customer's responsibility. Please, do not ship anything back to the company without prior approval. 

Unfortunately, we do not offer shipping outside of the US at this time. 

Hair

Premium hair comes at premium prices. In the long run, however, investing in hair that lasts for 1-2 years and can be reinstalled multiple times instead of dropping $200 on "virgin" hair every install, WILL SAVE YOU MONEY. Despite this fact, we are aware that you work hard for your money and we have researched the prices of our competitors and have set lower prices. We have also partnered with Sezzle to allow you to pay for your purchases in installments without interest when paid on time. 

Each bundle is raw hair made from a single donor. Therefore, there are slight variations in color and textures between each bundle. That is how you know that you are receiving unprocessed and genuinely raw hair. 

With proper care, your bundles can last up to 1-2 years. We want for you to be as successful as possible so we have provided tips for hair maintenance to ensure the longevity of your bundles. These tips are located on the "Hair Care" and "Hair Tips" pages. Tips will also be given in your package.

Absolutely! Raw hair gives you the ability to do everything that you can do with your own hair. Keep in mind that in the same way that you can damage your own hair, raw hair can be also become damaged if the chemicals and/or heat are not applied with care. It is best to leave chemical processing to professionals.

Arrival

Ideally, you will receive your hair 4-7 business days after your order has been placed. 

Delays in shipping will be conveyed to you immediately and you will receive regular updates.

Although we are sure that you have the best of intentions, the reality is that many other people do not. Therefore, we require a signature upon delivery for all orders over $100 to ensure that your money is protected and the package goes to the intended recipient. 

THERE ARE NO EXCEPTIONS TO THIS POLICY.